privacy policy

Camiel Fortgens B.V.
Last updated: 02.02.2025

At Camiel Fortgens B.V. we value your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you visit our website and make purchases.

1. Who We Are
Camiel Fortgens B.V. operates in the Netherlands and offers fashion items to customers in the Netherlands, the European Union, and internationally. Our webshop is accessible at www.camielfortgens.com.

2. Personal Data We Collect
We collect the following personal data when you use our webshop:

- Identity Information: Name, email address, phone number, and billing/shipping address.
- Payment Information: Payment details (processed securely through third-party payment providers; we do not store payment details).
- Order Information: Purchase history and order details.
- Technical Information: IP address, browser type, and device information.
- Marketing Preferences: Your preferences for receiving promotional emails.

3. How We Use Your Data
We use your data for the following purposes:

- To process and fulfill your orders.
- To communicate with you regarding your order status and customer support.
- To improve our website, services, and customer experience.
- To send marketing communications (only if you have given consent).
- To comply with legal obligations.

4. Legal Basis for Processing

We process your personal data based on:

- Contractual necessity: To fulfill your orders and provide customer service.
- Legitimate interest: For security, fraud prevention, and website improvement.
- Legal compliance: To meet tax and legal obligations.
- Consent: For marketing communications (you can withdraw consent at any time).

5. Sharing Your Data
We only share your data when necessary and with trusted third parties:

- Payment providers (e.g., Stripe, PayPal) to process transactions securely.
- Shipping partners (DHL) for delivery of your orders.
- IT service providers for website hosting and maintenance.

We do not sell or rent your personal data to third parties.

6. Data Retention
We retain your data only as long as necessary:

- Order-related data: 7 years (for tax and legal purposes).
- Marketing data: Until you withdraw consent.
- Website usage data: As per analytics tool policies.

7. Your Rights

Under the GDPR, you have the right to:

- Access, correct, or delete your personal data.
- Restrict or object to processing.
- Withdraw consent for marketing.
- Request data portability.
- Lodge a complaint with a data protection authority.

8. Cookies & Tracking Technologies
We use cookies to enhance your experience. You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy.

9. International Data Transfers
If data is transferred outside the EU, we ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs) or data protection agreements with third-party providers.

10. Security Measures
We implement security measures to protect your data, including encryption, secure payment gateways, and access restrictions.

11. Contact Us
For any questions regarding this Privacy Policy or to exercise your rights, find our contact details at our contact page in the footer menu.

We reserve the right to update this policy, and any changes will be posted on our website.